单选题 The use of the Internet by JD to collect data on customer preferences is an example of: ________

A、 assessing
B、 monitoring
C、 forecasting
D、 scanning
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单选题 Many firms outsource the payroll function of paying employees to firms such as ADP. Payroll is most posibally as a(n): _______

A、value-chain activity.
B、operation function.
C、support function.
D、supply-chain function.

单选题 ________ are the source of a firm's _________, which are the source of the firm's ________.

A、Resources; capabilities; core competencies
B、Capabilities; resources; core competencies
C、Capabilities; resources; above-average returns
D、Core competencies; resources; competitive advantage

单选题 A general environmental analysis can be expected to produce all of the following EXCEPT: ________

A、identification of organizational capability.
B、recognition of environmental trends.
C、identification of organizational opportunities.
D、identification of organizational threats.

单选题 Compared to tangible resources, intangible resources are __________ and ________.

A、less visible; more difficult to copy
B、less visible; less difficult to copy
C、more visible; more difficult to copy
D、more visible; less difficult to copy

单选题 The three parts of the external environment that affect a firm's strategic actions are ________

A、economic, political, and legal.
B、general, industry, and competitor.
C、industry, business, and product.
D、local, national, and global.

单选题 The critical executive skill of the current business age is the ability to: ________

A、manage technological innovation.
B、manage intellectual capital.
C、initiate(接纳) change and overcome inertia(惯性)
D、increase tangible resources.

单选题 Competitor intelligence could ethically come from all of the following EXCEPT: ________

A、court records.
B、financial reports.
C、trade show discussions.
D、eavesdropping.

单选题 Internal analysis enables a firm to determine what it: ________

A、can do.
B、should do.
C、will do.
D、might do.