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Many people think New York is a noisy city. In fact, scientists who study noise say that the average noise level in New York is 72.5 decibels. This is a little louder than normal conversation, which is 65 decibels. The noise level is the result of so many people and cars in the same area. Now even the insides of taxis are noisy. When you get into a taxi, you hear the voice of a well-known singer, a sports reporter, or Broadway actress giving instructions. That’s right. The voice of a famous person tells you what to do. One popular singer gives this message: “Cats have nine lives, but you have only one, so fasten your seat belt!” Other voices say things such as “Don’t forget to collect all your belongings.” (People often leave hats, umbrella, and bags in taxis.) There is a good reason for the messages. There are more than 12,000 cabs in New York, and every year taxis get into more than 15,000 accidents. In an accident, people who don’t wear seat belts hit the partition, the glass wall separating the driver and passengers in the taxi. They can hurt their foreheads or break their noses or chins. Every year, about 11,000 people are injured in this way. Many people are annoyed by the voices. Cabdrivers in particular dislike the messages. “I play the messages 12 hours a day. I hear the same voices 60 times a day. It makes me crazy,” says Atnis, a 45-year-old cabdriver. “But if I don’t play the messages, I get fined 100 dollars.” A lot of passengers complained, too. “It’s too much noise,” says a passenger, “I asked the driver to turn off the message, but he said he can’t.” Other people think the voices are a great idea. One taxi driver says, “People like to hear the famous voices, and they put on their seat belts more often.” And passengers from out of town really like the idea. “Most of the time, taxi drivers are in a bad mood,” says Melanie Benton, who visits New York often on business, “It’s nice to hear a cheerful voice when you get into a cab.”
It is often said that politeness costs nothing. In fact, it seems that a little more politeness could save businesses £5 billion every year. Frequently hearing the phrase “thank you” or “well done” makes the same staff as modest pay rise. Praise and encouragement also makes employees more likely to work hard and stay in their jobs. In this way the business companies can save the cost of finding new employees. A third of 1,000 workers surveyed by a consulting firm said they did not get thanked at all when they did well-and a further third said they were not thanked enough. In both cases, staff said they felt undervalued, meaning they were less likely to exert themselves and were more likely to look for employment elsewhere. The result of the survey shows that there would be around £5.2 billion loss in productivity if the employees felt less appreciated. According to the firm, praising staff has the same positive effect as a 1 per cent pay rise-and works out much cheaper for bosses. Three out of four employees said that regular acknowledgement by their bosses was important to them, but only a quarter said they were actually given as much praise as they felt they needed. The survey found that those in blue-collar and manual jobs were less likely to be given any recognition for doing well. But it seems that they most need such praise. In regional terms, Scottish staff felt most undervalued. Four out of ten workers said they were never thanked and eight out of ten said they would like more praise. However, workers in the North-East are less impressed by being praised by the boss, as only 69 per cent said they felt the need to be told “well done” regularly. Older employees and women need the most reassurance, according to psychologist Averil Leimon. She said that words of praise did more than creating a pleasant place to work-they could even promote profits.