卷1A—Consumer safety B—Project planning
C—Quality assurance D-—Measurement result
E—Change request F—Product plan
G—Purchasing information H一Reference standard
I一Purchasing process J一Quality control
K—Work environment L—Supply chain
M—Quality requirements N—Customer feedback
O—Customer satisfaction P—Management system
Q—Complaint management
Examples:(H) 参照标准 (N)客户反馈
59.
( )客户满意