科目四多选(2025-10-29更新)_在线真题试卷与模拟练习_科目四多选(2025-10-29更新)

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单选题（1分）

Universal Containers (UC) recently attended a major trade show and received thousands of

New leads from event badge scans. UC is struggling to follow up with each lead

In a timely, personalized way. Leadership wants to:

•Qualify

And nurture leads 24/7.

•Provide

Accurate answers to prospect questions.

•Automatically

Book meetings with qualified prospects.

•Free up

Reps to focus on building relationships and closing deals.

Which Agentforce capability should UC implement to meet these goals?

单选题（1分） Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates. Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

单选题（1分） Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

单选题（1分） After an agent selects a topic, what is an important factor the reasoning engine uses to select the action?

单选题（1分） Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the agent to match opportunities. What is one criteria that Agentforce for Sales uses to match similar opportunities?

单选题（1分） Universal Containers (UC) recently added a custom flow for processing returns and created a new agent action. What should UC do to ensure the Agentforce Service Agent can run this new flow as part of the new agent action?

单选题（1分） Cloud Kicks (CK) is launching a new partner portal on Experience Cloud. CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified. The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?

单选题（1分） The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation). Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

单选题（1分） Universal Containers wants to assign agents to improve department efficiency. Which configuration ensures the right tasks are handled by the right agents?

单选题（1分） Universal Containers (UC) is implementing Agentforce Service Agent on Email. UC made an email template and now needs to connect it to a Service Agent. What should an Agentforce Specialist recommend?

单选题（1分） At Universal Containers, a sales manager is tackling a tough challenge as several new junior sales reps struggle with objection handling and price negotiations for complex deals. The manager lacks the time to personally guide each sales rep through their specific customer scenarios before their critical meetings. The junior sales reps have asked for a tool that would allow them to practice their pitches by simulating tough conversations and receive personalized feedback that is specific to the commerce opportunity they are working on. Which Salesforce solution should an Agentforce Specialist recommend?

单选题（1分） What is one of the recommended approaches when constructing and refining Agentforce custom action instructions?

单选题（1分） What is one key purpose of action instructions when creating a custom agent action in Agentforce?

单选题（1分） Universal Containers has set up a Service Agent to allow customers to look up their order status. The topic setup includes: Name: Order Inquiry Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days. Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days. Which information will be used by the Agentforce reasoning engine to choose this topic?

单选题（1分） Universal Containers implements custom agent actions to enhance its customer service operations. The development team needs to understand the core components of a custom agent action to ensure proper configuration and functionality. What should the development team review in the custom agent action configuration to identify one of the core components of a custom agent action?

单选题（1分） Coral Cloud Resorts (CCR) uses Agentforce to assist customers with booking and service issues. CCR wants to implement a triage process so that: •High severity requests must be escalated to a human service rep. •Lower severity requests should result in creating a support case for the guest. The requirement is to achieve the highest reliability and determinism in the response from the agent. Which approach should an Agentforce Specialist recommend?

单选题（1分） Universal Containers wants to implement a customer verification process where sensitive account information can only be accessed after the customer passes identity verification. The agent must enforce this security rule deterministically without allowing the large language model (LLM) to bypass the verification requirement. What should an Agentforce Specialist recommend as the best solution?

单选题（1分） An Agentforce Specialist wants to ensure their custom agent action performs as expected in conversations. What should the Agentforce Specialist focus on when creating action instructions?

单选题（1分） During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively?

单选题（1分） Based on the user utterance, "Show me all the customers in New York", which standard agent action will the planner service use?

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