Cisco 820-605中英_在线真题试卷与模拟练习_Cisco 820-605中英_考试宝

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What is an objective of the Customer Success Manager? 客戶成功經理的目標是什麼？

What is the financial implication of churn? 客戶流失的財務影響是什麼？

Which Customer Success activity is critical from the supplier perspective? 從供應商角度來看，哪項客戶成功活動至關重要？

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting? 你是一名客戶成功經理，剛剛被分配了一個戰略新客戶。哪項行動最有助於準備首次客戶介紹會議？

Which action should be taken when new company leadership is forcing a competitor's solution? 當公司新領導層強制採用競爭對手的解決方案時，應採取什麼行動？

Refer to the exhibit. License Activation Trending. Which initial action does a Customer Success Manager take?

參考圖示。許可證激活趨勢。客戶成功經理應採取的初步行動是什麼？

（含图）

In which stage of the Customer Lifecycle does the Success Plan get updated for the first time? 在客戶生命周期的哪個階段首次更新成功計劃？

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success? 客戶希望減少安全事件的影響。哪個業務成果對公司的成功至關重要？

At which lifecycle stage does the Customer Success Manager identify the solution purchased? 客戶成功經理在哪個生命周期階段確定購買的解決方案？

What is a type of expansion opportunity? 以下哪項屬於擴展機會？

You notice a decline over time in your customer's usage of your product. Which action do you consider? 你注意到客戶對產品的使用量隨時間下降。你會考慮採取哪項行動？

Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

參考圖示。圖表顯示某客戶的軟體產品，突出顯示付費許可證數量（橙色線）和活躍用戶數量（藍色線）。關於該客戶的哪項陳述正確？

（含图）

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer? 在交付安全解決方案期間，識別出採用障礙。這些障礙已解決，客戶的業務目標現已達成。客戶對解決方案滿意，並在部落格和社交媒體分享體驗。該客戶處於哪個階段？

From a Customer Success perspective, why should the customer's health be monitored? 從客戶成功的角度來看，為什麼要監控客戶健康狀況？

Alarge university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success? 某大型大學部署了新的 IT 解決方案，旨在改善整體師生體驗。哪種方法最能衡量成功？

Acustomer recently reached the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain. Which action should be recommended? 客戶最近在數據中心網路解決方案領域進入「使用階段」（Network Provisioning and Operations）。應推薦哪項行動？

Which action should a Customer Success Manager take when the product utilization score is not improving? 當產品利用率分數未改善時，客戶成功經理應採取哪項行動？

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies? 客戶成功組織中，哪個角色作為客戶跨多項技術的單一聯繫點？

Refer to the exhibit. Which action must be taken by Customer Success Manager?

參考圖示。客戶成功經理必須採取哪項行動？

（含图）

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome? 過去幾個月，客戶成功經理與 ABC 公司的所有網路安全人員開展採用會議，在管理員使用解決方案、實施最佳實踐及將重複任務時間縮短一半方面取得顯著進展。但最近上層管理層質疑解決方案訂閱的續約。CSM 必須克服哪類障礙？