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A project's customer is furious. When the customer arrived at the project site, they discovered that one of their requirements was not met. What should the project manager do? 当客户到达项目现场时，他们发现他们的一个需求没有得到满足。项目客户怒不可遏。项目经理该怎么做?

An organization has recently decided to switch from a predictive to an agile delivery approach. The one ongoing project will still be led by a project manager. The agile teams for that project have not produced any documentation. What should the project manager of the ongoing project do?

最近，一个组织决定将预测交付方式转换为敏捷交付方式。一个正在进行的项目仍将由项目经理领导。该项目的敏捷团队还没有产生任何文档。正在进行的项目的项目经理应该做什么?

A project manager Is leading an software development project with strict deadlines. The client complained that the last deployment did not meet the acceptance criteria. The development team lead is arguing that the deployment met all specifications and has provided evidence of the client's specifications. What should the project manager do? 项目经理正在领导一个有严格期限的软件开发项目。客户抱怨最后的部署不符合接受标准。开发团队负责人认为部署满足所有规范，并提供了证据。项目经理应该做什么?

One of the team members is always late to the daily standup meeting. What should the project manager do? 团队中有一个成员在每日站会上总是迟到。项目经理该怎么做?

A project manager has experience working with a specific provider that has been requested for an upcoming project. This provider often fails to meet deliverable dates; however, it is the only company with the specific experience required for the project. What should the project manager do during the planning phase? 项目经理与某特定供应商有过多次合作的经验，该供应商在过去的合作中通常无法满足交付日期的要求，而它是本项目中，唯一的一家拥有项目所需特定产品和服务的供应商，项目经理在规划阶段应该怎么做？

A mid-size capital project has shared resources from the company's contract department. During the execution phase, the project team observed a delay in contracting. After communicating with the contract department, the project manager found the contract team is prioritizing other contracting jobs because they are not part of the project team. What should the project manager do first in this situation? 一个中型资本项目共享了公司合同部的资源。在执行阶段，项目团队观察到合同的延迟。在与合同部门沟通后，项目经理发现合同团队正在优先处理其他承包工作，因为它们不是项目团队的一部分。在这种情况下，项目经理首先应该做什么?

In the past year, a company paid US $$60,000 to an external subcontractor for an ongoing project. The project manager has been asked to evaluate if the project can be delivered more cost effectively this year by using internal labor. The project manager used an optimistic term of 4 months, a pessimistic term of 6 months, and a most expected term of 5 months, and has concluded that the service can be delivered with the following resources:

* Two engineers (monthly salary of US $$700 each)

* One project manager (monthly salary of US $$1,600)

* Additional estimated monthly expenses of US $$2,000

The project manager used the program evaluation and review technique (PERT) to calculate the savings if the project is delivered with in-house resources. How much money will the project manager estimate the company can save?

在过去一年中，一家公司为一个正在进行的项目向外部分包商支付了6万美元。项目经理被要求评估今年是否可以通过使用内部资源更有效地交付项目。项目经理使用了乐观期限4个月，悲观期限6个月，最可能期限5个月，并得出结论，可以使用以下资源交付服务:

* 2名工程师(每人月薪700美元)

* 项目经理1名(月薪1600美元)

* 估计每月额外开支为2000美元

项目经理使用项目计划评审技术（PERT）来计算使用内部资源交付项目时节省的费用。项目经理估算公司可以节省多少钱?

A project team is working remotely on a solution. The client wants the solution as soon as possible and is uncomfortable because the team members are not colocated. In addition the client expressed concerns about the understanding of the project context and the team's decision-making process. What should the project manager do?
项目团队正在远程研究解决方案。客户希望尽快得到解决方案，并且因为团队成员没有被安排在一起而感到不舒服。此外，客户还表达了对项目背景和团队决策过程的理解的担忧。项目经理应该怎么做?

Project stakeholders are engaged in a discussion on how to achieve the best user experience in the design of a new application. The agile team is divided on the approach. The conflict is more of a collective disagreement than an outright conflict. What should the project manager do next?

项目干系人正在讨论如何在设计新应用程序时获得最佳的用户体验。敏捷团队在方法上产生了分歧。这种冲突更多的是一种集体分歧，而不是直接的冲突。项目经理下一步该怎么做?

A project manager leads a development project for a mobile chatting application. One of the experienced developers constantly creates conflicts with the other team members. As a result, the other team members are refusing to work with the developer. Since the developer is a high performer, the project goals may be negatively impacted if they leave the team. What should the project manager do in this situation? 项目经理领导一个移动聊天应用程序的开发项目。其中一个有经验的开发人员经常与其他团队成员产生冲突。结果，其他团队成员拒绝与开发人员合作。由于开发人员是高绩效人员，如果离开团队，项目目标可能会受到负面影响。在这种情况下，项目经理应该怎么做?

A typically high-performing team member has started to demonstrate a performance drop as well as some aggressive behaviors toward other team members in meetings. The project manager has worked with this individual for many months on this project and has not seen this type of behavior before. What should the project manager do? 一个典型的高绩效团队成员开始表现出绩效下降以及在会议上对其他团队成员的一些攻击性行为。项目经理已经和这个人在这个项目上共事好几个月了，以前从未见过这种类型的行为。项目经理应该怎么做?

A project manager received a request to add features and functions to the project after the scope had already been established. What should the project manager do?
项目经理在项目范围已经确定之后收到了向项目添加特性和功能的请求。项目经理该怎么做?

During execution of a complex project, the project manager encounters numerous change requests from various teams. These changes may result in the project not meeting its objectives. How should the project manager ensure that these changes are managed effectively? 在一个复杂项目的执行过程中，项目经理会遇到来自不同团队的大量变更请求。这些变更可能导致项目不能达到其目标。项目经理应该如何确保这些变更得到有效的管理?

A vendor project manager and team are implementing a software solution across the organization. A customer stakeholder who was not present during the sales process is demanding that the team implement requirements that are out of scope without adding additional cost to the project. What should the project manager do next? 供应商项目经理和团队正在整个组织中实施软件解决方案。在销售过程中不在场的客户相关方要求团队实现超出范围的需求，而不给项目增加额外的成本。项目经理下一步应该做什么?

A project manager for a software development company faces a number of financial risks in their project. The project manager needs to frequently check the strength and efficiency of the risk management process. What should the project manager use to accomplish this?

软件开发公司的项目经理在他们的项目中面临许多财务风险。项目经理需要经常检查风险管理过程的强度和效率。项目经理应该用什么来完成这一点?

A project is ready to deliver the first batch of the product when a quality control check rejects the product as unfit for delivery. The root cause analysis (RCA) shows that a component added as part of the latest change request was not tested throughout the development cycle. What should the project manager do next? 当项目准备交付第一批产品时，质量控制检查认为产品不适合交付。根本原因分析(RCA)表明，作为最新变更请求的一部分添加的组件没有在整个开发周期中进行测试。项目经理下一步应该做什么?

A project schedule risk has turned into an issue. The project manager foresees delays in project execution. What should the project manager do to resolve the issue? 项目进度风险已经成为一个问题。项目经理预见到项目执行的延迟。项目经理应该做什么来解决这个问题?

A project manager and project team are developing a strategic approach to engage the internal and external stakeholders. Which approach should be followed? 项目经理和项目团队正在制定战略方法，使内部和外部干系人参与进来。应该遵循哪一种方法?

A project team member is sick and will not be able to return to the project for a few weeks. During the daily meeting, the team shares their concerns as the sick team member was the only one skilled in the component they were developing. What should the project manager have done to prevent this?

一个项目团队成员生病了，几周内不能回到项目中来。在每日站会上，团队分享了他们的担忧，因为生病的团队成员是他们正在开发的组件中唯一熟练的人。项目经理应该做些什么来防止这种情况发生呢?

A project manager is working on a unique project that is dissimilar to the project nature of the organization.The project manager is tailoring the artifacts for this new project. Who should determine which artifacts should be used in the project?
项目经理正在处理一个与组织的项目性质不同的独特项目。项目经理正在为这个新项目裁剪工件。谁应该决定项目中应该使用哪些工件?

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